God, it can be sooo annoying doing online business sometimes.
I have a payment page here on my site with both a “normal” credit card processor, and PayPal as well. I did this so someone who hired me for copywriting could prettymuch pay me any way they want (because when I set this all up years ago, PayPal was still seen as somewhat “small time” – I wanted both). My copywriting fees are pretty variable too – I needed a payment solution where the customer enters in the price (as opposed to “add to cart”.)
Anyway, for years I used a company called Skipjack. They set me up with a button that generated a payment form on their server – one with a blank “customer fill in” amount. Nice. Until today.
Today, I got five phone calls from people asking “why is your company charging my credit card for $1.50”? Errrr… what?
Seems some credit card thieves discovered my processor, and are using it to “test” stolen cards. My account is setup to deny any charge under $20 (this happened once before years ago), but for some reason, the form was still processing – the charge will eventually be denied, but in the meantime, my company name is still on the credit card’s account (making the card holder think it’s me who is trying to charge them.)
I called Skipjack, but wow, they were less than helpful. I asked if there’s any way they could put an image-type CAPTCHA (or whatever it is) on the form, or some sort of minimum threshold that would kick the form out and keep it from even processing (I don’t ever accept a payment less than about $50, so that would work.) They were pretty reluctant, saying I had to hire a developer. I reminded them that the form was on their server – it’s their form. They then said “oh, you’re using our old service – we don’t support that anymore”. Gee, thanks for telling me this, and I disagree about the support thing – after all, you are still accepting my money for this service.
Well, that’s all I need to set me off. I do not accept bad service, so I’m punting Skipjack and taking down the button for their service. It won’t be a big deal – over the last decade or so, PayPal has become VERY accepted. No biggie.
Hopefully this problem is solved. I really don’t have time for these phone calls – I had zero to do with it. Three of the people who called were nice about it, but wow, two of the calls were pretty curt – the people were indignantly asking “WHY IS YOUR COMPANY NAME THERE THEN?? EXPLAIN THAT ONE TO ME MISTER INTERNET WRITER!!! (like anyone who doesn’t “get” that an online form can be used by anyone who finds it will really understand a detailed technical explanation). I mean, I understand these people are upset and all, but jeez, have a shred of common sense, willya? At least don’t act nasty when you call.
Anyway, that was my Monday. How was yours? 🙂