Goodness, it’s amazing to me how some businesses can just let the little things slip. Maybe it’s a non-returned call; or not enough shopping carts at a particular moment; or maybe nobody bothered to put out more of sale item X that everyone is coming in for; or perhaps even a moldy bowl of fruit… the fruit thing is what happened to me tonight.
Maryellen and I went to an Italian restaurant tonight – we’ve been there once before with friends, and were really impressed with the food. So tonight we go back. We were really looking forward to a nice dinner, then back home to the hot tub/etc. Basically, a nice evening.
So we get there, and once again, the food is superb. Really superb. This is one of those places where they bake their own bread (fantastic stuff), and serve sorbet between courses to cleanse the palate and all. And after your meal (and before dessert), they bring out a nice fruit plate. Or they did last time, anyway.
This time was different. This time, we got a moldy, wrinkled orange, and two tiny, shriveled apples (that were obviously bad). Now, I live in NY’s Hudson Valley – trust me, we have the best apples on earth here (Washington has nothing on us.) For this place to serve really, really horrible apples, and a moldy orange just astonishes me. And it’s not like this was a mistake that somehow slipped by – the fruit was soooo obviously bad that someone (anyone – even the dishwasher) should have said “whoa… no chance that makes the dining room”.
But nobody said that. The kitchen / waitress / whatever allowed that fruit to represent them. And it totally shot the meal for us (the orange was that bad – listen, oranges are called oranges for a reason. They aren’t called “fuzzy half greens”). I politely pointed it out (and really didn’t want a replacement), but there’s no coming back from that – the damage was done. The memory of the meal was that fruit plate.
It’s likely that we would have spent $500 there in the coming year. Note the past tense, because I doubt we’ll go back.
The little things can just kill ya.